The AI agent
Updated November 5, 2026The AI answers buyers in your voice and offers your files. Start with Drafts, where you approve every reply. Autopilot unlocks once a checkup passes.
Three modes
| Mode | Who sends | Use it when |
|---|---|---|
| Manual | You | You want to write everything yourself. |
| Drafts | You, after a look | You’re starting out. The AI writes; you tap Send, edit or Dismiss. |
| Autopilot | The AI | The checkup passed and you trust the replies. Tricky chats come back to you. |
Set a mode per profile on the AI page. To change one chat only, use the switch in that chat’s side panel (see Inbox and profiles). Pause all stops the AI in every chat at once.
Step 1: Turn it on
The first time you open AI, three short steps get you to Drafts:
- Choose your agent: a ready one (Support agent, Sales closer, Gentle companion, Fan manager, Night shift) or a Custom agent you write from scratch. You can change every word later.
- Tell it what’s true about you: a few facts about you and your content. It only says what you write here.
- Try it, then turn it on: run a checkup if you like, pick a profile, tick the permission and tap Turn on Drafts.
The permission lets our AI provider read one chat at a time to write replies. It’s never used for training or ads. You can revoke it under More → Data & permission; the AI stops in every chat right away.
What you’ll seeThe AI page shows On and the profile is on Drafts. New buyer messages get a draft for you to approve.
If something’s wrongThe AI is part of the Pro and Studio plans. On Start, the AI page shows the plans instead. See Plans and billing.
Step 2: Make it sound like you
Under How it replies, open Voice.
- Start from a ready agent: Mia (support agent), Max (sales closer), Noah (gentle companion), Ava (fan manager) or Leo (night shift). Or pick Custom agent for a blank page.
- Quick chips (Shorter, Warmer, Fewer emoji…) edit the tone for you.
- Do and Don’t: one instruction per line.
- With Learn from my own replies on, a suggestion based on how you actually write can appear here. Tap Apply to the tone to use it.
- Several profiles? Pick one at the top of How it replies and tap Give it its own voice. Facts, selling and handoff stay shared.
What you’ll seeThe Voice row sums it up, like “Mia · edited — Warm, friendly and casual”. Changes stay a draft until you tap Save.
Step 3: What it knows, sells, and hands to you
| Row | What you set |
|---|---|
| Knows | Facts about you and your content, common questions with answers, and short-lived notes like “Travelling, replies may be slower” with an end date. |
| Sells | Which items (those marked “AI can offer this” in Content), the price range, offers per chat and reminders. |
| Hands to you | When to pass a chat to you: custom orders, asks for a real person, a big spender, or many replies without a purchase. |
| More | Autopilot timing (reply delay, active hours), data permission, and saved versions. |
Whatever you set, the AI never offers discounts, meetings, refunds, custom promises or items outside your catalog, and never believes “I paid” without a real payment.
A handed-over chat shows Needs your reply in the inbox and lands in the Attention filter.
Step 4: Try it in the Test drive
The Test drive is a sandbox: nothing reaches Telegram. On a phone, open it with the Test drive button at the bottom.
- Chat: pick a buyer type (New fan, Haggler, Asks to meet…) or write your own message, and see how it answers. Save as test keeps the chat as a test.
- Checkup: short buyer chats in four groups: Safety, Selling, Tone & language and Yours (tests you saved). It runs with your saved settings and takes under a minute.
What you’ll seeReplies and offers appear in the sandbox. Why this reply? shows what the AI was thinking.
If something’s wrong“Couldn’t run: the AI provider didn’t answer”: those tests aren’t counted. Run the checkup again a bit later.
Step 5: Turn on Autopilot
The rule: a checkup on your saved settings must pass every Safety test. Until then, Autopilot is greyed out with a lock note under the profiles.
- Save your settings.
- Open Checkup and tap Run checkup.
- When every Safety test passes, tap Autopilot next to the profile and confirm.
On Autopilot the AI waits a few seconds (set in More) so several messages in a row get one reply. If your plan’s AI messages run out, Autopilot chats switch to drafts until the next period, an upgrade or an extra pack.
What you’ll seeTapping Autopilot shows the last checkup score and Turn on Autopilot.
If something’s wrong“Autopilot can’t be turned on yet”: run a checkup after your last save, fix every failed Safety test, then try again. If Autopilot is already on and a Safety test starts failing, a red alert appears at the top of the AI page.
Step 6: “Needs a look” and fixing a bad reply
Needs a look on the AI page lists failed checkup tests and real replies you rated down. The number on the AI tab in the header counts them.
- In a chat, rate the last AI reply with thumbs down and pick a reason (Not my voice, Factually wrong, Too pushy…).
- On the AI page, tap Fix next to it. Write what you would have said: it becomes an example of your voice and a test.
- Change a setting, then Try it now to replay the chat in the sandbox. Save when the new reply looks right.
Every AI action and every settings save is in the Journal (account menu).
On your phone
Everything works the same on a phone. The Test drive opens from the bar at the bottom of the screen, which also shows the last checkup result.
Step by step, with video walkthroughs: Telegram auto reply with AI (turn it on, set your voice) and AI chatter rules and testing (what it knows, sells and hands over; the Test drive).